Entries Tagged Customer Service

If you’re performing a traditional excavation to replace a sewer line for a customer, a top concern is the customer’s exterior landscaping....

Bob Ray built his plumbing company, Atlas Plumbing, into a $1 million a year enterprise with no marketing. That’s according to his...

Not every job goes from start to finish without a hitch. I know that all too well. I’ve had a variety of challenges...

You know that tools can make or break a job. What would your answer be if someone asked you what is your...

When you first launch a business, it’s usually pretty easy to keep up with your customer list.As the business grows and the...

Sometimes the day gets off to a rough start even before you arrive to work. As an example … 6 a.m.: You stub your toe...

Making camera inspections a routine part of every drain cleaning job provides customers hard proof that you’ve done a thorough cleaning. It...

When Chris Carlin added video inspection to his company’s lineup in 1996, it was an add-on service that cost extra for drain...

Some plumbers don’t want anything to do with drain cleaning beyond the occasional clogged kitchen sink or bathtub. Then there are plumbers...

“I always seem to get customer complaints about how much I charge them for the work I do. My vendors say they...

As a team leader, part of your job description is ensuring that each employee has the necessary resources to do their job...

Sometimes providing great customer service involves more than just wearing boot covers, showing up on time and leaving job sites neat and...

In this industry there is oftentimes a push for diversification. A desire to be a one-stop shop and be equipped to handle...

As a small-business owner, it’s only natural that you might sometimes feel daunted. No matter how hard you try, you may never...