Michael Williams Goes Above and Beyond the Scripted Service Call

Third-generation plumber builds on his family legacy and helps everyone he can along the way

Oct 16, 2019 | by Luke Laggis |

Pennsylvania Customer Service Employee Relations Drain Cleaning General Pipe Cleaners, div. of General Wire Spring Cable Drain Cleaning Machine Jetter

Michael Williams Goes Above and Beyond the Scripted Service Call — Michael Williams unloads a Sewerooter T-3 at a residential drain cleaning job.

Michael Williams Goes Above and Beyond the Scripted Service Call — Williams pulls a General J-1450 electric jetter through a narrow driveway to a backyard. Tight spots like this are why he uses smaller vans and equipment for his residential jobs.

Michael Williams Goes Above and Beyond the Scripted Service Call — Just Drains owner Michael Williams uses a General Pipe Cleaners Sewerooter T-3 to clear a residential lateral. His company serves not only suburban neighborhoods but also residential and commercial customers in crowded downtown Philadelphia.

Michael Williams Goes Above and Beyond the Scripted Service Call — Williams packs up his Kinetic Water Ram after finishing the job. He always wears booties to protect his clients’ floors, and says he wants to leave every job site cleaner than he found it.

Michael Williams Goes Above and Beyond the Scripted Service Call — Michael Williams uses a General Pipe Cleaners J-1450 electric jetter to clear a driveway drain.

Michael Williams Goes Above and Beyond the Scripted Service Call — Michael Williams uses a General Pipe Cleaners Kinetic Water Ram to clear a kitchen sink and garbage disposal.

Michael Williams Goes Above and Beyond the Scripted Service Call — Michael Williams

Michael Williams Goes Above and Beyond the Scripted Service Call — Williams keeps a Captain America shield in his truck to show kids on his job sites. He hopes to inspire the next generation to learn a trade.

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When Michael Williams talks business, he’s really talking about life and relationships. That’s what the business is to him. And make no mistake, the owner of Just Drains in Philadelphia likes to talk. He’s quick to dispense advice, share wisdom and help whoever he can, whether it’s a customer, a colleague or a group of school kids. “I’m not playing the short game. I’m playing for the legacy,” Williams says. “The way I live my life is like a marathon. It’s not a sprint. If it takes the last breath of my body to make sure somebody else is doing

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