My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor.Our customer and Mr. Neighbor live on a narrow road, practically an alleyway. A truck parked in front of Mr. Neighbor’s house blocked the road. Our driver slid onto the shoulder of the road trying to get around it.Well, it had been raining for days and the ground was soft. Our heavy truck didn’t stand a chance and dug deep into the mud, which smeared all over the road in front of Mr. Neighbor's house. Mr. Neighbor wasted no time
Angry, Irrational, and Empowered: Navigating Customer Service in the Internet Age
Even if a customer’s complaint is largely unfounded, you have to tread carefully because of the power and visibility of an angry online review. Take some lessons from the author’s personal story.
Sep 30, 2019
| by Anja Smith |
