Customer Service Articles

Treat potential customers as well as your regular clientele and they just might become part of that group

It’s important to take a proactive approach since unsatisfied customers are more likely to leave a review without any prompting than satisfied ones

Dealing with customers means soft skills like listening need to be honed just as you would technical skills practiced in the field. Here are some tips.

Pro Service Plumbing builds a large customer base with highly trained technicians and the newest technology

When you encounter poorly performed plumbing work on a job, use it as an opportunity to educate customers

Staying on top of the latest marketing trends like social media engagement is important, but it doesn’t amount to much if you don’t stay focused on some core business tenets

Offering long warranties provides many benefits including increased revenue and customer loyalty

Due to the pandemic, virtual service calls became a necessity for Alphalete Plumbing, but going forward the company plans to maintain it as a permanent part of operations

Tools like mobile field apps make it easier to create the kind of customer experience that ensures you maintain a steady workload

Customer financing helps sticker-shocked customers afford major repairs

Make sure you’re doing everything you can to show customers that you’re the expert they expect you to be

Miller’s Services aims to impress on the initial service call, then keeps customers coming back by enticing them with the benefits that come from signing up for service-agreement programs

Marisa Beaver is growing a sewer rehab empire by treating customers fairly and employees like family