Customer Service Articles

California plumbing and drain cleaning firm finds misaligned pipes due to ground settlement during emergency sewer line backup call and guides family through the repair process

On your next rehab job, move beyond the ‘another pipe, another job’ mentality

Good branding increases your likeability factor before you even talk to a customer

Appearing more likeable to customers is a skill that can be honed. Here’s how.

You are service providers, and the way you serve your customers will make a big impact on your business.

Iowa plumber and drain cleaner uses an orange color scheme on work vehicles to capture customers’ business, then makes sure to back it up with quality service

Competitors will always be there, but it’s up to you whether they impact your business

Respect your customers’ time, deliver on your promises, and be up front with your fees.

Philadelphia drain cleaner relies on a few key products to work more effectively and keep customers coming back

While drain cleaning is an important component to sewer maintenance, it is only part of the solution

A happy customer is a loyal customer, and good communication is the first step

Train your employees thoroughly on how you want your company represented via email and over the phone

Keeping a regular blog can be especially valuable for service companies

Everyone has four main traits of varying degrees. Which one is the most dominant can greatly affect the approach you should take.