Entries Tagged Customer Service

Dependable Drain and Plumbing incorporates traditional advertising methods like Yellow Pages ads and commercials, but owner Jeff Crigger doesn’t stop there. One...

Running a business means you’ll eventually face competition. In fact, you probably had competitors in your market as soon as you opened...

There are valuable lessons to be learned from service snafus across all industries, whether you clean drains or work in transportation. Case in...

Sometimes it’s the simplest things that make a big impact. That is what Mike Williams has discovered over the years running his...

“You guys who are promoting lateral lining and pipe bursting are trying to sell a product that isn’t needed. If you stay...

Happy customers are the best kind of customers. They pay on time, they call back for more work, they leave positive comments...

“You will never get a second chance to make a first impression.”That famous quote attributed to Will Rogers is why the people...

More businesses are starting their own blogs. Financial planners have them. Doctors and dentists have them. Marketers definitely have them. And service...

In your interactions with customers, you’ve likely noticed the different personalities that emerge. It’s a good thing. Thankfully, we’re not all the...

My 17-year-old son recently opened a checking account. He rolled his eyes and shook his head “no” when the bank teller asked...

Customer reviews matter — and not just for the business owner’s ego. Reviews and star ratings, posted to sites like Yelp, Angie’s...

“Are you satisfied with the service you received?”That is a tough question to ask. You’re opening yourself up to a variety of...

You know what they say about good reputations: They take a lifetime to build but only a second to destroy. That’s true...

No matter what trade you are in, you should know enough about your work to explain what you are doing to your...