Customer Service Articles

Setting specific goals can keep your customers smiling and your business booming

Red Lilly Plumbing was an old business given new life by a group of 20-somethings when it was featured in Cleaner magazine in 2008. See how the business is doing today.

From how to manage employees to marketing various services, we look back on some of the best pieces of advice contractors shared in the pages of Cleaner magazine in the past year

Since gracing the cover of Cleaner magazine in 2008, Tennessee’s Pipe Wrench Plumbing has tripled in its number of staff and annual revenue

If you’re tired of your current sales technique and worry about how the customer perceives it, consider trying this alternative approach

Nevada contractor rescues prized heirloom from bathroom drain

California plumbing and drain cleaning firm finds misaligned pipes due to ground settlement during emergency sewer line backup call and guides family through the repair process

On your next rehab job, move beyond the ‘another pipe, another job’ mentality

Good branding increases your likeability factor before you even talk to a customer

Appearing more likeable to customers is a skill that can be honed. Here’s how.

You are service providers, and the way you serve your customers will make a big impact on your business.

Iowa plumber and drain cleaner uses an orange color scheme on work vehicles to capture customers’ business, then makes sure to back it up with quality service

Competitors will always be there, but it’s up to you whether they impact your business