There are many hurdles a contractor faces in this industry, or any service industry.
One of the more perplexing issues that comes up at some point in the year is the double-edged sword of the backlog. What a great problem to have — the company is so booked with business that there is a backup of work to get done. But there is also nothing more frustrating than to have to tell your customer their work can’t be completed at this time. You spend so much time assuring customers of their status and priority only to disassemble that relationship by saying,
