Entries Tagged Customer Service

There’s a case to be made for keeping your service offerings focused. Doing a few things extremely well and not falling victim...

There is power in a good quote. It's incredible how a string of words and an idea can inspire millions. Of course,...

It’s again that time of year that is typically reserved for some reflection. Here we reflect on some of the industry knowledge...

As the year comes to a close, we take a look at some of the most popular stories on www.cleaner.com. If you...

For drain cleaners who are interested in diversifying their services but aren’t sure where to start, John Remstedt offers a sound strategy:...

With Google Ads, Facebook Ads, Google Local Services, and the myriad marketing avenues and options out there, it’s easy to get caught...

You made it through another year — 2018 is almost done and 2019 is just around the corner. Are you ready to...

As a service professional, sometimes it can seem like it’s only about the price for customers. You have those customers who are...

You can’t help but smile when people tell you how much they appreciate your business’ services. By the same token, it’s rough...

Roger Milner sees himself as a problem solver for his customers. It’s the reason his company, which started solely as a drain...

One of the biggest challenges contractors face is correctly pricing services. Naturally, you want to price competitively so you don’t lose all...

When it comes to marketing, the emphasis is often placed on acquiring new customers. But keeping existing customers invested in your business...

Has this ever happened to you: You go to a prospect’s home to look at a potential job. During the conversation, the...

Sometimes lost in discussions about tools, techniques and emerging technologies are the many soft skills this industry requires. For example, properly communicating...