Customer Service Articles

Here’s a look back on some of the best pieces of advice contractors shared in the pages of Cleaner magazine in the past year

Customers can be valuable business consultants, informing you on how to best grow and diversify your company

Don’t get so caught up in the return on investment of your marketing dollars that you neglect what truly draws customers to your business

It’s tempting to go on cruise control for the final month of 2018 and wait until the new year to refocus, but you’ll be happier with the state of your business if you finish the year out strong

Price is oftentimes king for customers and they’re all too willing to leave you if they see a lower number elsewhere. But there’s a type of customer that doesn’t care as much about that — millennials. Here are tips on how to take advantage of this large potential customer base and lock them down with personal attention rather than a low price.

Bad online reviews — justified or not — are inevitable, but you have a lot of control over how things play out from there

Rooter-Man of Chattanooga had aspirations to get into septic pumping and installation the last time it was featured in Cleaner magazine. It followed through, and the move is paying off.

Here’s a look at a few basic models you’ll want to consider as you’re developing your business’ preferred pricing strategy

Don’t forget your existing clients while chasing new business. Check out the various fun and unique ways one company maintains a relationship with customers.

These five strategies can help you earn more work — even if your estimate is not the lowest one a potential customer has received

Your technical skills might be excellent, but if you can’t master the art of communication, you’ll ultimately be hurting your business

California-based Express Sewer & Drain is an example of how approaching work with a problem-solving mindset helps not only customers, but also a company’s bottom line

R.I.C. Plumbing is always willing to embrace the tough circumstances its customers’ jobs sometimes present