Entries Tagged Customer Service

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...

As business owners, we often associate an improvement in customer experience with an increase in cost. We think of airline tickets and the...

It used to be that the biggest marketing decision Rick Clemmons had to make was what size ads to take out in...

The fancy marketing jargon is “reputation management,” but most contractors say it like a four-letter word: reviews. If this topic makes you stick...

These days, we’re all sort of culturally conditioned to believe we have to be all things to all people. And when you’re...

Business owners typically take a lot of pride in their independence, their autonomy and their ability to get things done — and...

For years, Joey Howze did jobs on a time-and-materials basis, running the risk of occasional sticker-shocked customers expressing unhappiness and surprise about...

There was a time when plumbing services were considered important, but not given much thought by the average person. Then the coronavirus...

It’s not unusual for technicians at Colepepper Plumbing & Drains in San Diego to encounter thick rust and scale in cast iron...

The shifting reality of society is changing business practices across the nation. For plumbers, drain cleaners, relining professionals and anyone providing home...

For many of us, the coronavirus pandemic has caused a disruption. The disruption is an economic challenge, but for every challenge, there is...

We’ve been doing quite a bit of reading on decision-making. It turns out that logic and facts aren’t always the best ways...

Need a strategy to keep your techs busy in uncertain times? With the current economy and the level of competition in your...

Ultimately, pipe is pipe. In both commercial and residential settings, pipes of various diameters run through structural walls and floors and carry...