Customer Service Articles

The author recounts a story from earlier in his career that provides some good lessons on how to approach a service call

Knowledge blindness could be hurting your team and business

Strategies targeted at improving the customer experience don’t have to equate to higher expenses

Even if your customer service is regularly great, it’s not always easy to secure online reviews, which are imperative these days to building a good reputation. One contractor discusses an app that has made that process easier for his business.

Collecting and responding to customer reviews will help boost your company’s recognition and profits

It’s tempting to want to please everyone and gain every customer you can, but in reality that mindset can hinder rather than help your business

Taking on more obligations does not always lead to positive results

Contractor finds that flat-rate pricing app provides customers with job prices upfront and helps improve profitability

A third-generation owner has led her company through crises with straightforward management and solid customer service

Thick rust and scale are prevalent in cast iron pipes of homes near the ocean, making it imperative that Colepepper Plumbing & Drains has a consistent solution for customers

Experts weigh in on how to excel during the COVID-19 pandemic in virtual training videos

Even in an essential industry, some contractors have seen a decrease in certain types of jobs during the pandemic. But that doesn’t mean you just have to accept the reduced revenue.

Reason and facts aren’t always the best ways to reach customers and mold their perception of your business. Sometimes you have to find ways to tap into the subconscious things that affect decision-making.