Customer Service Articles

Contractor finds that flat-rate pricing app provides customers with job prices upfront and helps improve profitability

A third-generation owner has led her company through crises with straightforward management and solid customer service

Thick rust and scale are prevalent in cast iron pipes of homes near the ocean, making it imperative that Colepepper Plumbing & Drains has a consistent solution for customers

Experts weigh in on how to excel during the COVID-19 pandemic in virtual training videos

Even in an essential industry, some contractors have seen a decrease in certain types of jobs during the pandemic. But that doesn’t mean you just have to accept the reduced revenue.

Reason and facts aren’t always the best ways to reach customers and mold their perception of your business. Sometimes you have to find ways to tap into the subconscious things that affect decision-making.

Gas line repairs don’t represent the bulk of Michael Reed’s work in Buffalo, New York, but they do come up and showcase his versatility

It’s easy to say you want to maintain a professional image, but it’s more difficult to consistently do all the things that entails on a daily basis. Here are the approaches a few companies take to ensure customers are getting their best.

Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business

As the pandemic has unfolded, drain cleaners and plumbers haven’t stopped working, but they've had to modify how they go about conducting business. Here’s an example of how one company has handled all the changes of recent months.

Here are four reasons why you may lose customers and what you can do about it

With preparation, courage and common sense, drain cleaners can successfully help customers through these uncertain times

Customers today expect you to have the latest technology available to assess their drainline problems, and it could be the difference between winning or losing a job