Entries Tagged Customer Service

Professionalism is key in this industry. That probably goes without saying, but it’s worth emphasizing as it’s easier said than done. While...

It’s not often that you get a chance to rip off a customer a second time. I suppose that’s because most people...

In the past couple of months, drain cleaners and plumbers have had to adapt to new realities brought on by the COVID-19...

Although Neil Sedaka and Howard Greenfield may have been right about love relationships when they penned their hit, “Breaking Up Is Hard...

“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Contrary to popular lore, Winston Churchill never...

Campbell Plumbing & Drain Cleaning in Eastlake, Ohio, owns a fairly large inventory of equipment for an operation its size — a...

As the coronavirus crisis deepens, bluefrog Plumbing + Drain is pivoting its business to adapt to customers’ needs. The brand is offering video/virtual options to...

Inspiration sometimes comes from the most unlikely places. Drain cleaner Hugh McLaughlin was waiting in line at the Department of Motor Vehicles...

Relationships matter — not only in your personal life, but in your business life as well. Start with the obvious point: Long-term...

Four and a half years ago, Joe and Danielle Lienhards had a sewage backup in a rental property. Rather than wait for...

Raymond Gray, owner of A-1 Total Service Plumbing and A-1 Total Service Construction in Los Angeles, has a favorite quote from billionaire...

When Nicole Menkhaus joined CME Pipe Lining as its chief marketing officer, she knew her duties would go well beyond marketing. One...

In this industry, it’s hard not to provide customers 24/7 service. When marketing your company, it’s an easy way to catch people’s...

There is an app for everything, including your drain cleaning business. Field service management (FSM) software is practically a one-stop shop that includes...