The author recounts a story from earlier in his career that provides some good lessons on how to approach a service call
Knowledge blindness could be hurting your team and business
Strategies targeted at improving the customer experience don’t have to equate to higher expenses
Even if your customer service is regularly great, it’s not always easy to secure online reviews, which are imperative these days to building a good reputation. One contractor discusses an app that has made that process easier for his business.
Collecting and responding to customer reviews will help boost your company’s recognition and profits
It’s tempting to want to please everyone and gain every customer you can, but in reality that mindset can hinder rather than help your business
Taking on more obligations does not always lead to positive results
Contractor finds that flat-rate pricing app provides customers with job prices upfront and helps improve profitability
A third-generation owner has led her company through crises with straightforward management and solid customer service
Thick rust and scale are prevalent in cast iron pipes of homes near the ocean, making it imperative that Colepepper Plumbing & Drains has a consistent solution for customers
