Entries Tagged Customer Service

It’s more than just getting a job done correctly. You must deliver an experience that customers trust and want to return to.

Pastor-turned-plumber Constantin Geambasu builds his Arizona business on a steadfast commitment to serving people over profits

In the trades, frustrating days are inevitable. What’s important is how you choose to respond to them.

Reframing sales as service helps techs overcome its stigma and serve customers better

Western Rooter & Plumbing’s success story has been built on customer service principles of honesty and fair prices

Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter

Chicago’s Stob Plumbing intentionally keeps a small operation to be highly responsive to customer needs and reduce common business stressors