Experts weigh in on how to excel during the COVID-19 pandemic in virtual training videos

Even in an essential industry, some contractors have seen a decrease in certain types of jobs during the pandemic. But that doesn’t mean you just have to accept the reduced revenue.

Reason and facts aren’t always the best ways to reach customers and mold their perception of your business. Sometimes you have to find ways to tap into the subconscious things that affect decision-making.

Gas line repairs don’t represent the bulk of Michael Reed’s work in Buffalo, New York, but they do come up and showcase his versatility

It’s easy to say you want to maintain a professional image, but it’s more difficult to consistently do all the things that entails on a daily basis. Here are the approaches a few companies take to ensure customers are getting their best.

Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business

As the pandemic has unfolded, drain cleaners and plumbers haven’t stopped working, but they've had to modify how they go about conducting business. Here’s an example of how one company has handled all the changes of recent months.

Here are four reasons why you may lose customers and what you can do about it