Customer Service Articles

Customer financing helps sticker-shocked customers afford major repairs

Make sure you’re doing everything you can to show customers that you’re the expert they expect you to be

Miller’s Services aims to impress on the initial service call, then keeps customers coming back by enticing them with the benefits that come from signing up for service-agreement programs

Marisa Beaver is growing a sewer rehab empire by treating customers fairly and employees like family

Many companies respond to customer expectations that they’ll be able to handle a wide array of problems

Follow these easy suggestions as a way to keep those residential customers calling you for work

After deciding to leave the umbrella of a franchise system, a Minnesota plumbing and drain cleaning firm had to quickly form a new identity and connect with customers

Rewarding current customers helps Kansas' Anthony Plumbing earn new customers

There are some necessities that every drain cleaning company should have prominently displayed on its website

Some customers won’t budge from their expectation that estimates should be free, but you should never be afraid about properly valuing your time

The author makes the case for giving clients a pipe rehab option, even if regular drain cleaning jobs for those clients are providing a lot of stable work

These 3 strategies will help you close the first sale and create loyal followers for your drain cleaning services

From the staples of cash or check to electronic transfer options like PayPal, there are a plethora of ways these days for customers to pay you for services rendered. Here’s a look at the pros and cons of each.

The value of the work you do isn’t always obvious to the public if you don’t look the part