Entries Tagged Customer Service

Do you accept Bitcoin? Probably not. Few plumbers and drain cleaners take groundbreaking forms of currency, and that’s OK. However, customers do expect various payment options....

Society views the plumber and drain cleaner as an uneducated, dirty, dopey, polluted guy with his “plumber’s crack” bent over repairing a toilet.But...

With one business decision, Pipe Works Services of Chatham, New Jersey, improved its customer service, increased technicians’ efficiency, boosted office staff productivity...

Customer: Hi, I’m having a problem with my bill. I’m being charged $50 more than what I expected. Could someone please help? I’m...

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

Plumbing and drain cleaning can be thankless work. There are days, sometimes weeks even, when nothing seems to go right. Complaining customers,...

From structured process protocols for each and every job to giving customers free sewer line inspections, Pronto Plumbing definitely is not a...

It’s been a heck of a year. You’re probably tired. And the last thing you want to think about is what’s next....

Consumers don’t have your list of services memorized. They don’t understand the nuances among home service providers: Is a water heater a...

People are visual. This idea hit home when I was in college and took an advanced marketing class that featured an individual who...

Maintenance contracts were key for Greg Beall in the early years of his business, G&B Services Plumbing and Drain Cleaning of Bowie,...

Drain cleaners have put themselves in harm’s way during the pandemic. They’ve risked exposing themselves to a deadly virus to ensure that their...

CUES has been a fixture in the pipeline inspection industry for more than five decades. The company designs and manufactures a wide...

About 10 years ago, I went on a service call to unclog a main drain. The customer explained that her system was...