Customer Service Articles

Many companies respond to customer expectations that they’ll be able to handle a wide array of problems

Follow these easy suggestions as a way to keep those residential customers calling you for work

After deciding to leave the umbrella of a franchise system, a Minnesota plumbing and drain cleaning firm had to quickly form a new identity and connect with customers

Rewarding current customers helps Kansas' Anthony Plumbing earn new customers

There are some necessities that every drain cleaning company should have prominently displayed on its website

Some customers won’t budge from their expectation that estimates should be free, but you should never be afraid about properly valuing your time

The author makes the case for giving clients a pipe rehab option, even if regular drain cleaning jobs for those clients are providing a lot of stable work

These 3 strategies will help you close the first sale and create loyal followers for your drain cleaning services

From the staples of cash or check to electronic transfer options like PayPal, there are a plethora of ways these days for customers to pay you for services rendered. Here’s a look at the pros and cons of each.

The value of the work you do isn’t always obvious to the public if you don’t look the part

A New Jersey contractor finds a number of operational efficiencies through use of automated customer-service software

Adding a chat service is another pathway to communicate with customers, but it needs to be done correctly

Before you can even attempt to give clients the solution they’re seeking, you have to be a company they’re willing to contact in the first place

The day-to-day grind can get you down, but as the author recounts in this story, it’s important to recognize the impact you can have on your customers