When seeking to draw repeat business, the most important factor isn’t necessarily the quality of the service you provide or even the...
Entries Tagged Customer Service
Blogs
Sell the Problem You Solve, Not the Product
Many times, customers want to sell lateral lining by advertising and showing that they have the best widget to get the liner...
Online Exclusives
Adding Remote Payment to Your Business
As you can probably attest from personal experience, most people don’t have a lot of cash on hand these days. Rather than...
Online Exclusives
10 Tips for Dealing With Negative Online Reviews
If you were operating a restaurant, you’d be accustomed to having your business reviewed all over the place — newspapers, magazines, travel...
Online Exclusives
Diversified Services Drive Cleaner's Growth
AIMS/PVIC LLC has achieved dramatic growth since the company was founded in 2005, and the ability to offer customers a wide array...
Blogs
Great Customer Service is More than a Catchphrase
Every drain cleaning company wants to provide good customer service, yet many fail at it. What seems like such a simple task...
Online Exclusives
A How-To Guide for Training New Technicians
Today’s drain cleaning contractors have a tough job. With new technology, a constant decline in an experienced workforce and the need to perform...
Online Exclusives
How to Make Sure You Get Paid
If you're just starting out on your own in the sewer and drain cleaning industry, finding work in the first place can...
Online Exclusives
Ohio Plumber Reunites Owners With Class Rings
Plumber Trent Dawson recovered a few class rings cleaning out sewer and drainlines over the last 20 years. If he couldn’t identify...
Blogs
Professionalism: You Know It When You See It
Doing one’s best is an inherent goal owned by everybody I know.I cannot think of a task, job or career where, from...
Online Exclusives
Ruptured Lateral Puts Trenchless Specialists to the Test
Early last summer, Troy Ouverson — the owner of Ouverson Sewer and Water, a pipe lining and repair company in Minneapolis —...
Online Exclusives
Commercial Clients Help Contractor Grow Drain Cleaning Side of Business
O'Connor Plumbing's drain cleaning division has experienced exponential growth in less than four years, accounting for more than 30 percent of the company's annual...
Online Exclusives
Trust, Communication Help Drain Cleaners Handle Emotional Customers
How a company deals with a distraught homeowner over the sudden and unexpected costs of a major drainline issue is something that...
Online Exclusives
Mini-Excavators Have Big Impact On Productivity, Profitability
Mark Vice can cite three good reasons why he invested in two mini-excavators made by Kubota Tractor Corp.: reliability, ease of maintenance...















