Customer Service Articles

There are big benefits to accepting credit cards, especially the new chip cards that are more secure.

A good online review can give you an edge over competitors who don’t have any reviews at all.

Trying one of these simple tactics to get feedback can keep you from losing customers.

A temporary price discount may start attracting customers following some damage to your reputation, but you’ll need to do more to truly get back in their favor.

Having prompt and thorough answers for customers will keep them from doubting your ability to get the job done.

The key to repeat business is not any one thing. You must look at the big picture and improve the customer experience.

Customers aren't impressed by the latest new tool. They simply want to know how you can solve their problem.

Customers often enjoy the convenience of credit or debit. Here’s what you need to know if you’re thinking about offering that option away from the home office.

Sharpen your social media skills to soften the blow of nasty comments and start seeing more stars.

Contractor operates three divisions that offer everything from sandblasting to pipeline inspections to hydroexcavation.

Reputation remains king in the drain cleaning industry.

4 steps to success for you, your drain cleaning business and your employees.

Here are three easy steps that will help ensure you get what is owed to you after completing a job.

After months of searching — and a little teamwork — Mr. Rooter Plumbing of Mansfield, Ohio, returns four class rings to the rightful owners.