Contractor Views Lack of Expertise as a Learning Opportunity

In his work, Raymond Gray doesn’t shy away from what he doesn’t know. Instead he embraces it — seeking out help or learning new skills — all in the name of good customer service.

By Suzan Chin-Taylor
January 29, 2020

Filed Under

Hiring Employee Customer Service Small Business Education

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Contractor Views Lack of Expertise as a Learning Opportunity

Raymond Gray, owner of A-1 Total Service Plumbing and A-1 Total Service Construction in Los Angeles, has a favorite quote from billionaire business magnate Richard Branson:

We don’t hire smarter people so we can tell them what to do. We hire smarter people to run our companies...

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