Raymond Gray, owner of A-1 Total Service Plumbing and A-1 Total Service Construction in Los Angeles, has a favorite quote from billionaire business magnate Richard Branson:We don’t hire smarter people so we can tell them what to do. We hire smarter people to run our companies so they can tell us what to do.“Following that philosophy is how I’ve been able to overcome any downfalls or challenges in my business,” Gray says. “Hiring people who are better than me at certain things so I can focus on what I’m good at.”Gray says he is not afraid to admit what he
Contractor Views Lack of Expertise as a Learning Opportunity
In his work, Raymond Gray doesn’t shy away from what he doesn’t know. Instead he embraces it — seeking out help or learning new skills — all in the name of good customer service.
Jan 29, 2020 | by Suzan Chin-Taylor |















