Entries Tagged Customer Service

A professional is an expert in his field, someone with the knowledge, expertise, and skill to successfully complete the job. But “professional”...

Honesty and integrity are the core principles that Atomic Plumbing and Drain Cleaning has focused on during its 50-year history serving Virginia...

I bet most managers believe good customer service plays out like a movie script — right down to happy, smiling faces in...

Giovanni Torreschico, known to his crew as “Gio,” keeps his Los Angeles-based business Red Lilly Plumbing in the family. His brother...

As is typically the drill when the latter part of December arrives and a new year approaches, it’s time for some reflection....

Tom Cambron, the owner of Pipe Wrench Plumbing, has a lot to celebrate. Last year, the Knoxville, Tennessee-based firm was voted one...

Chances are, you didn’t get into this business because you loved to sell. Most people got into the business because they liked working...

Chuck Lang Jr. is constantly reminding his employees about always prioritizing the customer. “I tell them that I don’t pay their paycheck. The...

Ira Hansen & Sons Plumbing & Heating in Sparks, Nevada, is a 24/7 operation. Some of those after-hours calls can be unusual,...

When drain technician Boris MacDonald was dispatched to handle a late-night emergency call at a San Diego-area residence, he arrived to more...

Our team at Ted Berry Co. recently completed a commercial drain rehabilitation project — a few hundred feet of mostly 3- to...

It’s true that people do business with people, but that phrase doesn’t go far enough. People do business with people they like. Being...

Do your customers like you? What about your service techs, are they likeable? Maybe you think likeability doesn’t matter, believing in the “I’m...

It’s all about relationships. Whatever the customer wants. The customer is always right. These are among the tenets of a good service business....