Customer Service Articles

Gas line repairs don’t represent the bulk of Michael Reed’s work in Buffalo, New York, but they do come up and showcase his versatility

It’s easy to say you want to maintain a professional image, but it’s more difficult to consistently do all the things that entails on a daily basis. Here are the approaches a few companies take to ensure customers are getting their best.

Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business

As the pandemic has unfolded, drain cleaners and plumbers haven’t stopped working, but they've had to modify how they go about conducting business. Here’s an example of how one company has handled all the changes of recent months.

Here are four reasons why you may lose customers and what you can do about it

With preparation, courage and common sense, drain cleaners can successfully help customers through these uncertain times

Customers today expect you to have the latest technology available to assess their drainline problems, and it could be the difference between winning or losing a job

Marketing a business can take many forms, from the company name you choose to your website to other networking options. But the bottom line is you have to devote time to it to make sure it's working effectively.

Relationships are a key to long-term business growth, but good ones don’t magically happen so it’s important to be mindful about how you go about cultivating them

Straight Flush Drain Solutions makes creating satisfied customers its top priority

In his work, Raymond Gray doesn’t shy away from what he doesn’t know. Instead he embraces it — seeking out help or learning new skills — all in the name of good customer service.

Like many other companies, CME Pipe Lining made the transition from paper-based methods to technological solutions for handling things like scheduling and inventory management. The move has made it easier to grow.

It’s possible to always provide for customers in their time of need while still ensuring your employees maintain a healthy balance between work and their personal lives