Customer Service Articles

Being a professional in the sewer and drain cleaning industry makes you stand out and gets you noticed.

In addition to an unusual configuration, 400 feet of line was leaking at every elbow joint — from manhole to the 22-feet-deep mainline.

Learn how O'Connor Plumbing generates a steady stream of work and consistent cash flow.

Training dispatchers and technicians in the art of customer service is the key to working with homeowners dogged by major drainline issues.

More efficient than a backhoe, Kubota mini-excavators have been a difference-maker for Alabama sewer and drain contractor.

Customers want value, and if your service agreements are confusing, they’ll think you’re just trying to sell them something.

Women in Wastewater Roundtable — a candid conversation and learning opportunity

The latest roundup of industry news exclusively for sewer and drain cleaning professionals. Track the industry's movers and shakers, learn about company acquisitions, get the skinny on new products and more.

Upgrade will optimize the company’s production process and allow for the development of new product lines.

Canadian cleaning company tackles jobs others can't, and they've been doing it for years with experienced employees and superior equipment.

Kitten trapped in a drain pipe for 10 days gets a new name after plumbers make a dramatic rescue

By closely monitoring its fleet, Papalia Plumbing & Heating keeps technicians honest, efficient and on time.

Minnesota sewer and water contractor shares his keys to success growing up in a family-owned business