Entries Tagged Customer Service

Perhaps my favorite (and most productive) consulting activity is to go on a ride-along. I hop in the truck, or work alongside...

“I want to talk to the man in charge.”Even in the 21st century, that’s a question many wastewater companies still get when...

Envirosight releases Sewer Zoom Camera Buyer’s Guide Envirosight released a new Sewer Zoom Camera Buyer’s Guide. The complementary guide can be downloaded off...

Federal Signal’s Environmental Solutions Group opened an FS Solutions service center in Midland, Texas, as part of the group’s expansion of FS...

GapVax started because owners Gary and Rose Poborsky had difficulty finding the type of reliable equipment they needed to support their growing...

Some contractors flinch at the prospect of tackling difficult, high-risk/high-reward projects. Others enthusiastically embrace them. Canessco Services Inc., an industrial cleaning and...

Plumbers in Austintown, Ohio, rescued a kitten trapped in a drainline last month. The 6-month-old kitten had been missing for 10 days when family...

Papalia Plumbing & Heating in Acton, Massachusetts, implemented the Fleetmatics GPS fleet tracking system to better monitor technicians. But the benefits don't stop there.“It...

Troy Ouverson, owner of Ouverson Sewer and Water, is quick to credit his father for the success of the family business. He says...

Ditch Witch awards 2015 Crescent Club memberships Ditch Witch, a Charles Machine Works Company, recognized 10 dealerships for superior customer support with membership...

In 1977, with just an old Datsun pickup and $500 in the bank, George Hedley started what would become — in only...

Determining when to charge additional fees for drain cleaning services vary throughout the industry. Explaining extra charges to the customer presents an...

As the co-owner of New Jersey’s largest home services company, Gold Medal Service, Michael Agugliaro has played a key role in building...

Earlier this year, my wife and I traveled to visit another plumbing company that had asked for our help getting their business...