Customer Service Articles

Customers often enjoy the convenience of credit or debit. Here’s what you need to know if you’re thinking about offering that option away from the home office.

Sharpen your social media skills to soften the blow of nasty comments and start seeing more stars.

Contractor operates three divisions that offer everything from sandblasting to pipeline inspections to hydroexcavation.

Reputation remains king in the drain cleaning industry.

4 steps to success for you, your drain cleaning business and your employees.

Here are three easy steps that will help ensure you get what is owed to you after completing a job.

After months of searching — and a little teamwork — Mr. Rooter Plumbing of Mansfield, Ohio, returns four class rings to the rightful owners.

Being a professional in the sewer and drain cleaning industry makes you stand out and gets you noticed.

In addition to an unusual configuration, 400 feet of line was leaking at every elbow joint — from manhole to the 22-feet-deep mainline.

Learn how O'Connor Plumbing generates a steady stream of work and consistent cash flow.

Training dispatchers and technicians in the art of customer service is the key to working with homeowners dogged by major drainline issues.

More efficient than a backhoe, Kubota mini-excavators have been a difference-maker for Alabama sewer and drain contractor.

Customers want value, and if your service agreements are confusing, they’ll think you’re just trying to sell them something.

Women in Wastewater Roundtable — a candid conversation and learning opportunity