Spending years in the plumbing industry allowed Richard Hart to collect good intel about what a good plumbing company should be — and shouldn’t be.In 2013, he morphed that vision into a reality when he established Harts Services in Tacoma, Washington, based on one key principle: Always communicate extensively with and care about customers.
“We’ve fulfilled our vision of being a company of master communicators,” says Hart, who owns Harts Services with business partner Dan Hartsough. “We emphasize excellent communication. It starts when customers first call us to the time a dispatcher calls to tell them when a technician will
