Making camera inspections a routine part of every drain cleaning job provides customers hard proof that you’ve done a thorough cleaning. It also turns you into a detective for customers, helping them to identify root causes for their sewer problems.

In this video, you can follow along on that journey with Chris Carlin, owner of C. Carlin Plumbing in Erie, Pennsylvania, as he and his employees assist a commercial customer experiencing chronic backups. Until Carlin’s arrival, nobody had put a camera down the line, simply telling the customer that paper towels were causing the issues. Carlin is able to identify a different problem source.

Read more C. Carlin Plumbing in the June 2019 issue of Cleaner magazine.