The Double Standard Your Customers Have for Small and Large Businesses

Fair or not, customers apply different expectations for the kind of service they’ll receive from a business based solely on its size. No matter what size category you fall into, here’s how you can use those expectations to your advantage.

Jun 05, 2019 | by Carter Harkins and Taylor Hill |

Customer Service Small Business

Sometimes the day gets off to a rough start even before you arrive to work. As an example … 6 a.m.: You stub your toe on the way to the bathroom, which proves to be a faster (albeit less pleasant) method of waking yourself up than caffeine. 6:30 a.m.: Someone changed the toaster settings and your Toaster Scrambles come out looking like old, leather wallets. 6:40 a.m.: As you run out the door without breakfast (thanks cruel toaster gods), your best employee calls to let you know he has a stomach flu and will be out of commission for the day. By 10:30 a.m., the best thing

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