When Chris Carlin added video inspection to his company’s lineup in 1996, it was an add-on service that cost extra for drain cleaning customers.
Now it’s just a routine part of every job.
“I want that done because it makes customers feel better knowing it has been done,” says Carlin, owner of C. Carlin Plumbing in Erie, Pennsylvania. “It also covers us, too. If I drain clean and two weeks later the customer calls again with a backup, they’re not going to pay me again. We camera it so that we know it was cleaned and we have proof that it was.”
Cleaning
