Entries Tagged Customer Service

If you're on a job that requires working underground, removing vegetation or disturbing the soil increases the chances of soil erosion. There...

Launching a business can often seem like a make-or-break moment. Entrepreneurs feel as though their company has to make a splash, or...

Is the drain cleaning industry a dog-eat-dog world where companies are in a tug of war to find jobs and defeat competitors?...

Some companies spend years developing their business — investing in equipment, systems, and people — and then expect the world to naturally...

Service-based businesses thrive on delivering top-notch results to customers. Delivering bad news requires quite a different skill set.“Often, news is bad only...

You want to make more money. Good for you. And it’s good business. Here’s the problem. A customer balks at your prices....

In the hectic day-to-day operations of a business it’s not always top of mind to step back and really check in with...

It’s never fun to hear a customer complain about something. But don’t panic, don’t get defensive, don’t yell at your employees. After...

When John Baethke visited the doctor recently, he was greeted by a male nurse with a bunch of visible tattoos. And, Baethke...

The customer is always right. It sounds so trite. Anyone who has ever been in any kind of business knows customers regularly...

The phone won’t ring unless you land a new construction job or a find those needed emergency jobs, and those require contacts....

You’ve been in the drain cleaning and plumbing business for decades, so your knowledge of waterjetting and pipeline inspection equipment and business-building...

Nobody wants to deal with unhappy, difficult or angry customers. However, in most cases the company representative taking an angry call is...

For owner Vi McCoy, the ultimate reward is the recognition from peers and clients for the quality of Rickreall, Ore.-based C-More Pipe...