I bet most managers believe good customer service plays out like a movie script — right down to happy, smiling faces in the closing credits. But is this really how it works?
As business owners and managers, it’s our job not only to create the customer service experience, but also to see that it is executed consistently. For your technicians to act out your script, they have to know their parts and understand what is meant by “good” customer service. Simply telling employees to speak politely isn’t enough. You need to be specific.
To keep your customers smiling and your business booming,
