A professional is an expert in his field, someone with the knowledge, expertise, and skill to successfully complete the job. But “professional” also alludes to the character of a person. That is, a true professional is one who respects his work and the person for whom he’s working, which he demonstrates by being trustworthy, dependable and candid.
Jay DeFrates is a professional.
The owner of Jay’s Plumbing & Sewer in a western Chicago suburb can fix a leak with the best of them, sure. But he has instilled in his crew the need to offer customers a larger package. After the drip-drip-dripping
