Customer Service Articles

The proper approach can go a long way toward building a loyal customer base and a strong business.

Service work requires contacts. If you don’t know who your local chamber director is, then you’re missing a huge market opportunity.

Do you assume because you’ve been doing something since you started your drain cleaning business that it’s the right way? Think again.

If you know a client is lying or behaving badly, suck it up and fire them. Dig into these 7 easy ways to manage those hard-to-handle customers.

Are you certified? Learn why an Oregon drain cleaner says certifications reinforce the company's industry standing.

Slow and steady wins the race — and a new market — for a Kentucky contractor. Check out his story.

A fellow drain cleaning contractor shares suggestions for a client-centered approach to running a business: “If you take care of your customers, they’ll take care of you.”

As more businesses engage social media, and as more customers come to expect it, social media marketing is becoming less and less negotiable.

Regardless of the size of your business, taking good care of the people who pay your bills is key.

Thinking of adding a new service to your drain cleaning lineup? Find out how to sell the idea to customers.

CANCO can do, through strong relationships, smart investments and savvy vertical diversification