Customer Service Articles

Building relationships, along with top-notch customer service, will win you clients and keep them coming back again and again.

Savvy customers won’t fall for your old-school advertising tactics. It’s time to embrace change.

Anticipate. Communicate. Repeat. Learn how to prevent all-out battles from customer conflict.

Customers will cringe at your price. That’s their problem, not yours. Move on and learn how to price jobs appropriately to make a profit.

Do your customers only have nice things to say about your company? Think again. Perhaps it’s time to ask.

Don’t let customer complaints ruin your day — or your business. Crank up the customer service and learn from those grievances.

This Chicago company defends a no-tattoo policy. Let's find out if a potential hire’s ink affects your hiring.

The proper approach can go a long way toward building a loyal customer base and a strong business.

Service work requires contacts. If you don’t know who your local chamber director is, then you’re missing a huge market opportunity.

Do you assume because you’ve been doing something since you started your drain cleaning business that it’s the right way? Think again.

If you know a client is lying or behaving badly, suck it up and fire them. Dig into these 7 easy ways to manage those hard-to-handle customers.

Are you certified? Learn why an Oregon drain cleaner says certifications reinforce the company's industry standing.

Slow and steady wins the race — and a new market — for a Kentucky contractor. Check out his story.

A fellow drain cleaning contractor shares suggestions for a client-centered approach to running a business: “If you take care of your customers, they’ll take care of you.”