Customer Service Articles

Earlier this year, my wife and I traveled to visit another plumbing company that had asked for our help getting their business...

Street Invoice announced a new feature for its mobile electronic invoicing app which integrates instant invoicing with instant payment. The feature will significantly improve a...

Starting Jan. 1, StoneAge, Inc. will once again sell waterblasting tools, automated equipment and custom solutions directly to customers in North America. Furthermore, the...

Success depends on more than good equipment and up-to-date technology. It starts with the handling of the initial call and performance of...

There’s no way to guarantee success — but there are plenty of little things you can do, habits you can form, to...

Steve Huff is president of Steve Huff Plumbing in Kingsport, Tennessee, a company built on customer satisfaction. Founded in 1975, Huff was...

Business is coming back slowly, but it’s still a challenge. And that may be “The New Normal” for some time to come.More...

Robb Barnes, owner of King’s Pumping Service in Dallas, Oregon, was a teacher (biology and health) and customer service manager before entering...

Professional sewer and drain cleaning companies have more duties than they realize when it comes to home and commercial pipe repair. While...

Mr. Rooter Plumbing of the Twin Cities recovered more than a wedding ring for homeowner Chee Lor when they were called to...

It’s a challenge not every contractor may face, but for those in metropolitan areas, border cities or ethnically diverse communities, language can...

Be available and be efficient. That’s how Tri-County Power Rodding co-owner Norm Galligan has approached business for the nearly 40 years he...

You’ve undoubtedly received an emergency call from a desperate restaurant manager or business owner in a panic over their clogged drainline. For...

You don’t have to be a savvy businessperson to know treating customers right is one of the keys to success.Although many things...