Sometimes lost in discussions about tools, techniques and emerging technologies are the many soft skills this industry requires. For example, properly communicating with customers.
Here are some tips on customer communication compiled from various stories that have appeared in Cleaner magazine and on www.cleaner.com.
Make sure that you’re speaking the customer’s languageThis industry has its own vernacular, but you don’t necessarily want to be using those terms when communicating with customers. You’ll have an easier time if you learn to adjust to the way they speak.
On every job, write down the exact words that the customer says about the problem
