Entries Tagged Customer Service

Austin Willetts could have followed his father or uncle and stepped into a family-owned septic or drain cleaning business right out of...

It’s easy to imagine there’s no such thing as just another day at the office at Jolly Plumbing, Drains, Heating & Air. The...

As a busy business owner, you are faced with a seemingly endless list of things to do to keep your company operating...

Here’s a personal story that showcases the importance of setting as well as meeting customer expectations in your business. My family recently went...

The goal of home-service companies is to get the phone to ring. We can calculate the cost to get the phone to...

For the past few years, supply chain issues have been a major issue for businesses. The issue naturally is compounded in a...

Does it feel like no matter how hard you try to please your customers, it isn’t enough? Are you in charge of...

Looking to increase your rates of customer satisfaction and retention? Ultimately, building a loyal customer base isn’t rocket science. Provide a quality...

There are countless ways you could be wasting your marketing dollars. As John Wanamaker, known for his successful use of advertising, once...

When calling a customer who has a main drain backup, you should avoid asking them how they are doing, even though this...

You’ve heard the old saying “time is money.” Certainly, business owners strive to use their time wisely and productively, serving clients, developing...

Promises. Warranties. Guarantees. Everyone has been burned by a company when some negating small print is noticed after the fact. Mason Private...

Selling a company isn’t an easy. You spend a large portion of your working life trying to grow your company and now for...

Running a service business requires excellent communication skills. From the time you receive the phone call to the time you're en route to...