Customer Service Articles

Texas’ Bulldog Contractors claims its pipeline inspection equipment as one of its best technology investments

Customer testimonials and reviews are something you can control to build trust, enhance your credibility, and influence potential customers' decisions

Rather than fear AI, home service businesses can embrace its most useful features

Dave Ferrier, owner of Dr. Rooter in New York, recalls the time he spent two days at a pharmaceutical factory figuring out the source of a drain clog and clearing it

Milwaukee plumber recounts time local TV station performed ‘sting’ operation to assess how honest companies were with customers

You don’t necessarily have to service every customer immediately, but you should keep in mind the tight window you have to respond before they decide to go to a competitor

Austin Willetts often encounters root infestations in his heavily treed service area in Oregon

Combo jetter/inspection camera boosts efficiency and customer satisfaction

After a decade of working in Oregon’s timber industry, Austin Willetts found success returning to his family’s roots in septic and drain cleaning

Kentucky firm aspires to upend people’s stereotypes about what plumbing and drain cleaning companies look and feel like

A simple pathway to success is consistently delivering on the promise you make to customers and employees

An easy path toward a disgruntled customer is not having all members of your team on the same page and failing to meet the standard of service the customer believes they’re going to receive

Six easy ways you and your team can pull in and keep customers long-term