How to Prep Your Office Team to Connect With Customers Through Online Chat Services

Adding a chat service is another pathway to communicate with customers, but it needs to be done correctly

Appeared in print as "Connecting With Customers"
By Kate Zabriskie
February 2021
Better Business

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Filed Under

Communication Business Strategy Small Business Customer Service Training/Education

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Customer: Hi, I’m having a problem with my bill. I’m being charged $50 more than what I expected. Could someone please help? I’m finding this very frustrating. Thank you.

Chat Agent: Hello! Glad you are chatting with me this morning! This is Matt. What can I do for you...

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