Entries Tagged Customer Service

Service plumbing, or as it used to be called "jobbing," can be a frustrating ordeal. Day in and day out of various calls...

PowerVac wants to be a company that can handle all aspects of the infrastructure emergencies its customers face on a daily basis....

Matt Porretta was ready to give up CIPP lining. It was frustrating, time consuming and discouraging. Fortunately, he and his team found that the...

From its roots as a one-employee operation, PowerVac has morphed into a large company with different divisions serving multiple markets and employing...

The history of PipeView Services is a tale of too much or too little growth. Since 2015, owners of the Lehi, Utah, company...

Answering the door when opportunity knocks may be a cliché, but it aptly describes what spurred Michael Wilson to establish Pipelining Technologies,...

Jordan Bowles, owner of Drain Savers in Grand Forks, North Dakota, and featured in the February 2022 issue, emphasizes to his technicians...

There is nothing more powerful than a visual. My favorite quote is, “There’s good news and bad news when putting the camera in your...

In so many of the contractor profiles we feature, it comes up again and again that the best part of working in this...

Pipe inspections just got easier thanks to Spartan Tool’s completely redesigned Spartan Vision app — a user-friendly platform that puts a wide...

It could be 1 a.m. when you get an emergency call from a customer whose house has a burst pipe. And as the...

It’s again that time of year that is typically reserved for some reflection. Here we reflect on some of the industry knowledge...

Jordan Bowles operates a fairly small outfit. The owner of Drain Savers, located in Grand Forks, North Dakota, has just two employees, four...

Nobody likes to waste money, least of all small-business owners. As the end of the year approaches, and as business owners take a...