No matter what trade you are in, you should know enough about your work to explain what you are doing to your customer. You should also be able to answer any questions, and if you don’t know, tell them you will find out and get back to them about the information they are seeking. Sounds pretty simple, right? Well, it’s not always practiced in real life.We recently sent a new employee out with one of our customers to get some field experience. The installer we sent him with assured us that he’d provide him with “real-world field experience.” I’m afraid
