There are valuable lessons to be learned from service snafus across all industries, whether you clean drains or work in transportation.
Case in point: It’s Any Airport, U.S., at 2 a.m., and someone makes the announcement that the delayed 6 p.m. flight will finally begin boarding.
In a super-perky voice, the gate agent then welcomes the titanium, topaz and Teflon flyers and makes a big deal about them standing to the right of the rest of the crowd so that they may cross over a red bathmat before showing their boarding passes.
Once that collection of special status holders is taken care of,
