Good customer service is an important piece of any successful service-based company.
It’s rare to see a profile of a drain cleaner pass my desk that doesn’t mention some sort of customer-focused, customer-first philosophy. Whether a drain company large or small, there is always a strong commitment to solving customers’ problems.
We discuss many ways you minimize any inconvenience to customers: wearing booties to avoid tracking dirt into the house, showing up with clean equipment, wearing sharp uniforms, giving them options for solutions, investing in trenchless pipe replacement systems to avoid digging up yards — the list is extensive.
One thing that can get overlooked,
