Jordan Bowles, owner of Drain Savers in Grand Forks, North Dakota, and featured in the February 2022 issue, emphasizes to his technicians that they must treat customers with the utmost respect.
“We’re a necessary evil,” he says. “No one wants a clogged drain at 2 a.m. And no one wants to call a drain cleaner and spend money. So we can’t afford to treat people any less than the best. Our job is to make the customer’s experience as good as possible.”
That means owning up to mistakes, too.
“I operate with brutal honesty,” Bowles says. “When we make a mistake, I own
