Entries Tagged Customer Service

In the drain cleaning and plumbing business, trust is the foundation of repeat business. Clear, honest communication is key to building that...

I am convinced that not a single homeowner in the history of the world has ever paid attention to their plumber when...

Artificial intelligence has been a trending topic of conversation across almost every global industry.As businesses look for opportunities to cut costs and...

A new year, 2024, is here and business owners in the home service sector are bracing for a year that promises both...

Few things can enhance customer loyalty for contractors more than accomplishing what other contractors couldn’t do. As a case in point, consider a...

In today's digital age, your company's online reputation matters more than ever. If you are guessing and not paying attention, that reputation can...

You’re likely aware of the advent of AI and machine learning, at least in the popular program ChatGPT. But this program is just...

Dave Ferrier chuckles when asked about the worst drain cleaning job he’s ever tackled. “I run into one of those at least once...

Integrity is a big issue for consumers when they hire plumbers. Unfortunately, there’s no honesty test or truth serum available to customers...

I call it the 10-minute window. That's the time you have to respond to a phone call from a customer to ensure you...

Trees are easy to love. Roots not so much. In and around Roseburg, Oregon, the land is full of trees and the ground...

Cleaning and inspecting a clogged sewer line simultaneously may sound as improbable as an old clay-pipe lateral with no offsets. But it’s an...

Austin Willetts could have followed his father or uncle and stepped into a family-owned septic or drain cleaning business right out of...

It’s easy to imagine there’s no such thing as just another day at the office at Jolly Plumbing, Drains, Heating & Air. The...