Papalia Plumbing & Heating in Acton, Massachusetts, implemented the Fleetmatics GPS fleet tracking system to better monitor technicians. But the benefits don't stop there.“It keeps them honest and efficient,” says Vicki Laake, office manager at Papalia. “We are able to zoom in if they are lost to help them find the customer’s home faster. It also helps us schedule jobs in a manner that keeps the travel time between jobs to a minimum.”
Papalia uses Fleetmatics primarily for tracking purposes, “to ensure techs are on the job on time,” Laake says. “It works with our dispatching program, so we are always looking to see
Real-Time GPS Tracking Helps Contractor Improve Customer Service
By closely monitoring its fleet, Papalia Plumbing & Heating keeps technicians honest, efficient and on time.
Mar 28, 2016 | by Craig Mandli |
