Real-Time GPS Tracking Helps Contractor Improve Customer Service

By closely monitoring its fleet, Papalia Plumbing & Heating keeps technicians honest, efficient and on time.

By Craig Mandli
March 28, 2016

Filed Under

Fleetmatics Massachusetts Drain Cleaning Small Business Fleet Management Employee Customer Service Service Truck

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Real-Time GPS Tracking Helps Contractor Improve Customer Service — Papalia Plumbing & Heating in Acton, Massachusetts, uses the Fleetmatics GPS fleet tracking system to ensure techs are on the job on time.

Papalia Plumbing & Heating in Acton, Massachusetts, implemented the Fleetmatics GPS fleet tracking system to better monitor technicians. But the benefits don't stop there.

“It keeps them honest and efficient,” says Vicki Laake, office manager at Papalia. “We are able...

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