Trust, Communication Help Drain Cleaners Handle Emotional Customers

How a company deals with a distraught homeowner over the sudden and unexpected costs of a major drainline issue is something that can make or break an otherwise exceptional drain cleaning operation.Emotions can run the gamut, from the customer who becomes belligerent about the suggested repair cost to the homeowner who has had a family emergency along with the news that major repairs are needed to their property. There is also the customer who wants to second-guess every step taken by the technician, to the person who says he simply cannot afford to spend anything on solving the problem.Jamey Mullin,