About 10 years ago, I went on a service call to unclog a main drain. The customer explained that her system was running slow, it had been running slow since she moved in, and she thought it had just needed to be cleaned out.
I ran the sewer machine in through the cleanout in the basement, flushed some toilets, ran some water, and put a camera through, but didn’t find anything abnormal. A few days later, I had a callback for the same thing at the same house. And again, a few days after that. I was unbelievably frustrated and confused,
Teach Technicians to Think Before They Act
The author recounts a story from earlier in his career that provides some good lessons on how to approach a service call
Oct 19, 2020 | by Anthony Pacilla |
