Some small companies aspire to become big companies. Free Flow Plumbing strives for the opposite — to be small and stay small.
The Solon, Ohio, company consists of owner John Haughwout and one assistant. Haughwout has had more employees at various times during Free Flow Plumbing’s 26-year history. However, he tends to value personal customer service over marketing that grows business volume and the need for a larger crew.“I had a few more guys last year, but a full house doesn’t always work,” Haughwout says. “We are more personal with our customers and want to spend more time with them. When
