To run a more efficient and profitable business, second-generation plumber Rich Stob — the owner of Stob Plumbing in suburban Chicago — firmly believes in playing small ball, as in a small geographic footprint, a small staff of employees and small jobs.
The biggest benefits of this approach? The ability to respond quickly to customers’ needs, a better work-life balance for him and his two technicians, and fewer worries about hiring more employees, buying more service vehicles, meeting more business expenses and other related hassles, he says.“Keeping things small helps me better manage our service work,” says Stob, 46, whose company
