Many business executives say they’re all about customer service. But that isn’t always reflected in their actions. But Western Rooter & Plumbing CEO John Bottala “walks the talk.” He makes sure the California company he leads — serving Los Angeles and San Bernardino counties — embodies a customer satisfaction ethos through and through.An interaction he had just prior to doing the interview for this article says it all. “A customer literally just walked in and gave me a hug and brownies and wine because she had three other companies [at her home] trying to rip her off for a drain blockage
