Determining when to charge additional fees for drain cleaning services vary throughout the industry. Explaining extra charges to the customer presents an additional dimension to the discussion. Because of the high cost of acquiring and maintaining equipment such as cameras and jetters, and some of the unusual circumstances encountered by technicians in the field, there is a legitimate debate.Benji Grimes, manager of Drain Surgeons in Arnold, Missouri, says that when a technician goes out for a cable call and finds more problems in the line, it would benefit the customer to have a camera inspection to determine the best solution.
When Circumstances Call for Extra Fees
Between equipment, manpower and unusual circumstances, not all residential drain cleaning jobs are the same. Do your prices reflect the true cost of the services you provide?
