Customer Relations Articles

A storytelling approach can help enhance your marketing efforts and effectively communicate your expertise and reliability

Customer testimonials and reviews are something you can control to build trust, enhance your credibility, and influence potential customers' decisions

Understanding FEMA requirements can help you anticipate your community’s needs during the rebuilding phase

Even if you’re busy with current jobs, it’s important to follow up with potential clients you gave estimates to in order to ensure the work keeps flowing

To lock down a customer for life, be sure you are outwardly presenting the best version of yourself

Knowing that your potential customers aren’t always making decisions off pure logic can help you craft a more impactful marketing strategy for your business

Milwaukee plumber recounts time local TV station performed ‘sting’ operation to assess how honest companies were with customers

You don’t necessarily have to service every customer immediately, but you should keep in mind the tight window you have to respond before they decide to go to a competitor

An easy path toward a disgruntled customer is not having all members of your team on the same page and failing to meet the standard of service the customer believes they’re going to receive

Six easy ways you and your team can pull in and keep customers long-term

Automation is convenient and can save time but be careful about how exactly you are deploying it within your company

Customers will quickly make a judgment based solely on your appearance, no matter how capable you are

Even though it is a regular occurrence for you, it’s important to match a customer’s sense of urgency