Entries Tagged Customer Relations

In the drain cleaning and plumbing business, trust is the foundation of repeat business. Clear, honest communication is key to building that...

It’s virtually impossible to run a small business in 2024 without maintaining a volume of sensitive customer data. Most notably, home-service companies...

Entry 141763 Have you ever had a customer ask if you need a hand? @shesatinyplumber recently posted a TikTok video addressing this common scenario with...

Have you thought about how virtual video calls could change your workday? This technology is making waves, offering new ways to diagnose...

Entry 141766As a plumber, you've likely heard it all, just like @colemetge on TikTok. Whether it’s out of embarrassment, fear of higher...

Not so surprising statistic according to online career networking site Zippia: nearly 350 billion emails are sent worldwide every day. But here...

I am convinced that not a single homeowner in the history of the world has ever paid attention to their plumber when...

We have seen an uptick in businesses wanting add-on services. They are looking into new products and new services that complement what they...

The Northwest has a certain reputation. No, we’re not talking about Sasquatch or Bigfoot. The region, more than others, has an exercised...

In the ever-evolving digital landscape, your trusty toolbox now needs a smartphone alongside that wrench. Social media video platforms like Instagram, TikTok, and...

Marketing plays a crucial role in the success of any business. However, with so many companies vying for attention, it’s not always...

A new year, 2024, is here and business owners in the home service sector are bracing for a year that promises both...

In this industry, superior technical skills alone aren’t enough to guarantee success. Today, effective communication, customer relationship management, and the ability to successfully...

During a recent conversation with a client, it became clear that there was a disconnect between what he thought was important and...