Customer Relations Articles

When drain and sewer emergencies hit after hours, the business that answers live is usually the one that gets the job

The research shows most buyers underestimate both the cost of homeownership and how quickly they'll need a home service professional they can trust

Consumers value trust, transparency and issue resolution over automation

It’s more than just getting a job done correctly. You must deliver an experience that customers trust and want to return to.

Simple honesty with customers is the best way rather than high-pressure sales tactics

Tips to teach your crew how to believe in the value they provide to increase profits

Documentation is crucial to protecting your company’s bottom line. You cannot take too many pictures of sites, rental equipment, roads and driveways.

With encouragement from a business coach, Jason Birdsong wrote a book to help homeowners hire service companies and avoid scams and mistakes