Customer Relations Articles

Growing your bottom line doesn’t mean you have to accept customers and jobs that aren’t a good fit for you

Standard thinking is that busy equates to success, but it can actually be detrimental to your company’s long-term prospects

There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

Be sure to devote time to training customers as you would your employees. A well-educated customer is a loyal customer.

It’s not only for lifestyle influencers. Whether the objective is customer engagement or employee recruitment, some contractors have found Instagram to be a valuable tool.

This is a business of delivering bad — and sometimes expensive — news to homeowners, so it’s vital to have their confidence first or risk losing their loyalty

Customers don’t like price increases, but if you get the messaging right, you can usually avoid pushback and still retain their business

CNG and electric vehicles impress customers and give drain cleaners an environmental edge

Software helps Texas company generate online reviews and protect its reputation

Providing an explanation of your work on a service call goes a long way with customers