Customer Education Articles

Be sure to devote time to training customers as you would your employees. A well-educated customer is a loyal customer.

Here’s why you might want to consider taking advantage of a service that connects journalists with expert sources

Don’t let rising diesel and gas prices due to inflation woes, oil production interruptions and chaos in the world upend your profitability

This is a business of delivering bad — and sometimes expensive — news to homeowners, so it’s vital to have their confidence first or risk losing their loyalty

Make sure you’re not hindering your business by committing these errors that can render your marketing efforts less effective than they should be

Customers don’t like price increases, but if you get the messaging right, you can usually avoid pushback and still retain their business

Proactive measures like education can help minimize your emergency service calls this winter

You know that it’s important to be active on social media, but what type of content will actually attract the attention of people and maybe turn them into paying customers? Here are some ideas.

With countless avenues available for people to communicate with your business, it can be challenging to keep up with all the messages and questions. But ignoring isn’t an option if you want to attract and retain customers.

These companies highly value showcasing their professionalism in various ways in order to attract and retain customers

Pipe lining is a more common infrastructure remedy than it once was, but contractors still need to be ready to teach the benefits to communities’ decision-makers so that they’re not swayed by misinformation

It’s important to take a proactive approach since unsatisfied customers are more likely to leave a review without any prompting than satisfied ones

Dealing with customers means soft skills like listening need to be honed just as you would technical skills practiced in the field. Here are some tips.

Here are some tips to avoid drowning in a ‘sea of sameness’ and get noticed by the potential customers you want to attract