Service plumbing, or as it used to be called "jobbing," can be a frustrating ordeal.
Day in and day out of various calls for jobs ranging in scope and length. Ordering parts, being mindful of your wrench time and travel time, dealing with a wide variety of customers and, even worse, their expectations. When you add these factors all together, you have the potential for callbacks.People make mistakes; you are human. But nowadays, a callback could be a number of things — technician error, manufacturing defect, problems that could be the cause or result of an additional problem with the plumbing
Dealing With the Dreaded Customer Callback
Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.
May 26, 2022 | by Anthony Pacilla |
