Entries Tagged Customer Education

When Oatey, a leading plumbing products manufacturer, asked Colin Luttrell to join its Ambassador Program, he didn’t hesitate to say yes. And...

In the ever-evolving digital landscape, your trusty toolbox now needs a smartphone alongside that wrench. Social media video platforms like Instagram, TikTok, and...

Marketing plays a crucial role in the success of any business. However, with so many companies vying for attention, it’s not always...

In this industry, superior technical skills alone aren’t enough to guarantee success. Today, effective communication, customer relationship management, and the ability to successfully...

In the realm of residential sewer cleaning, clog emergencies not only require immediate attention but also present opportunities to assess the overall...

During a recent conversation with a client, it became clear that there was a disconnect between what he thought was important and...

Few things can enhance customer loyalty for contractors more than accomplishing what other contractors couldn’t do. As a case in point, consider a...

Entry 159567Thursday, Sept. 28 is World Trenchless Day, an annual global celebration that began in 2016 that aims to shine a spotlight...

Hey, did you hear that? The sound of new business circling the bowl and getting ready to go right down with a...

Transparency is an essential element of building customer trust, many times making the difference between a one-time or repeat client. A simple...

Oatey Co., a leading manufacturer in the plumbing industry since 1916, has partnered with The House That She Built, an organization with a...

Integrity is a big issue for consumers when they hire plumbers. Unfortunately, there’s no honesty test or truth serum available to customers...

Service plumbing, or as it used to be called "jobbing," can be a frustrating ordeal. Day in and day out of various calls...

When you run a business, you devote some time to training and educating your employees. But what’s often overlooked is the need...