Customer Education Articles

Here’s a look back on some of the best pieces of advice contractors shared in the pages of Cleaner magazine in the past year

Meeting every customer need is just business as usual for a full-service company like Grease Masters

These five strategies can help you earn more work — even if your estimate is not the lowest one a potential customer has received

Forgetting about the industry vernacular and considering the terms customers use to talk about your services can help you grow your business

The conversation about what FOG can do to sewers continues in a new exhibit at the Museum of London

From how to manage employees to marketing various services, we look back on some of the best pieces of advice contractors shared in the pages of Cleaner magazine in the past year

Be up-front about what tasks may be DIY jobs and customers won’t diminish the value of your work when they really need your expertise

If you’re tired of your current sales technique and worry about how the customer perceives it, consider trying this alternative approach

It’s much easier than you think, and this step-by-step plan will get you started

In a survey Thames Water did following the discovery of the 130-ton sewer blockage last month, the utility determined that a significant majority of food outlets lack grease traps

The ‘fatberg’ clocks in at around 10 times the size of a massive blockage Thames Water found in 2013

Continue the evolution and help usher in the industry’s next generation.

Companies use a variety of teaching approaches to turn potential business into committed customers

If you’re constantly cleaning clogged effluent screens, pass along these tips to your septic system clients to help combat the issue